We appreciate your interest in Palexy's products and services. At Palexy, we understand the significance of personal information to our customers and users. As such, we have developed this "Privacy Policy" to outline how we collect, use, and protect your personal data.

Before using any of Palexy's website services, we kindly ask you to carefully read and fully comprehend this Policy. We have made every effort to use clear and concise language throughout the Policy, and we have highlighted important terms and personal information closely related to your rights in bold text to draw your attention.

Please be aware that if you choose not to provide the personal information necessary for specific services, we may be unable to offer you the desired products and services.

This Privacy Policy is designed to help you comprehend the following key aspects:

1. Key Terms: Understanding the definitions of important terms used throughout the Policy.

2. Scope: Clarifying the applicability of this Policy to various services and products offered by Palexy.

3. Data Collection: Explaining the methods and circumstances under which we gather your personal information.

4. Data Usage: Describing how we utilize the personal information we collect.

5. Data Sharing: Outlining the situations in which we may provide, transfer, or disclose your personal information to third parties.

6. Data Storage: Detailing our practices for securely storing your personal information.

7. Data Protection: Highlighting the measures we implement to safeguard your personal information from unauthorized access or breaches.

8. Your Rights: Informing you about your rights concerning the management of your personal information and how to exercise them.

9. Children's Privacy: Addressing how we handle personal information related to children and our commitment to protecting their privacy.

10. Policy Updates: Explaining how and when we may update this Privacy Policy and how we will notify you of any changes.

11. Contact Information: Providing you with the necessary contact details to reach out to us for any questions, concerns, or requests related to this Privacy Policy or your personal information.

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1. Key Terms:

1. 1. Palexy Website: This refers to the official Palexy website found at www.palexy.com and any related domains.

1. 2. Palexy: Unless stated otherwise, "Palexy" means the legal entities, including Palexy Pte. Ltd. and others, that are accountable for delivering relevant services to you and fulfilling related responsibilities.

1. 3. Affiliated Companies: These are companies that Palexy either controls or jointly controls, can significantly influence, or shares common control with, whether directly or indirectly. This includes but is not limited to Palexy's subsidiaries.

1. 4. Personal Information: Unless defined differently by applicable regional laws, this means any data, recorded electronically or otherwise, that relates to an identified or identifiable person. It does not include anonymized data.

 

2. What This Policy Covers: 

Your personal information is extremely valuable to us and we take your privacy very seriously. This policy details our practices for collecting, using, storing, sharing, transferring, and disclosing your information when you access or use: 

(a) Our website and its resources (b) Our services collectively refer to the website, app, and any services we provide in connection with one or more of the above. Please note that this policy does not cover the information practices of third parties. We suggest reviewing the personal information policies of any third-party sites or services you use​.

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3. Personal Information Collection Methods: 

3. 1. Account Creation: To register and use our services, you must provide your mobile phone number, your email address, name, password, and verification code to create or log in to your Palexy platform account.

3. 2. User Behavior: We collect data on your online behavior to provide you with the services you choose and to ensure their quality and your experience.

3. 3. Technical Support: Customers and their employees must provide mobile phone numbers and email addresses to log in and receive operational data, work tasks, approval tasks, customer service support, and maintenance services.

3. 4. Security Services: To comply with relevant laws, provide you with secure and stable services, and protect against viruses, malware, and other threats, we record service type, method, device brand, model, name, software version, and other log information related to the services you use.

3. 5. Cookies and Similar Technologies: Cookies and similar technologies are widely used on the Internet. To ensure the proper functioning of our applications and services, we may use cookies to facilitate easy login and enable cookie-dependent services or features. You can choose to accept or refuse cookies by modifying your browser settings. However, refusing cookies may prevent you from logging in or using certain services or features.

3. 6. App Services: When using app-related services, we may access third-party software development kits (SDKs) to ensure the implementation of app functions and stable operation. Different versions of third-party SDKs may vary. We closely monitor the security of SDKs used by our partners to obtain information and ensure data security. 

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4. Purposes for Using Your Personal Information

4. 1. Fulfilling the objectives outlined in the "Personal Information Collection Methods" section of this Policy.

4. 2. Sending you service reminders or notifications to keep you informed about the status of the services you use.

4. 3. Complying with reporting obligations to relevant authorities as required by laws, regulations, or regulatory mandates.

4. 4. Extending invitations for you to take part in customer surveys related to the services we provide, in order to gather valuable feedback and insights.

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5. Sharing, Transferring, and Disclosing Your Personal Information

5. 1. Sharing: We will not share your personal information with companies, organizations, or individuals outside of Palexy, except in the following circumstances:

5. 1. 1. When we have your explicit consent or authorization;

5. 1. 2. When it is required by relevant laws, regulations, or requests from administrative, judicial, or other authorities with the legal right to do so;

5. 1. 3. When it is necessary to achieve the core functions of relevant products or services, including sharing with our affiliated companies or partners;

5. 1. 4. When it is based on the social public interest, in accordance with relevant laws and regulations.

5.2. Transferring: We will not transfer your personal information to any company, organization, or individual, except in the following situations:

5. 2. 1. When we have obtained your explicit consent;

5. 2. 2. When it is necessary to comply with legal requirements, regulations, legal procedures, or mandatory requests from administrative or judicial authorities.

In the event of asset transfers, acquisitions, mergers, reorganizations, or bankruptcies involving the transfer of personal information, we will inform you of the relevant situation and require the new company or organization that receives your personal information to continue abiding by this Policy. If the purpose of personal information use changes, we will require the company or organization to obtain your explicit consent again.

5.3. Disclosing: We will not publicly disclose your personal information, except in the following situations:

5. 3. 1. When we have obtained your explicit consent;

5. 3. 2. When it is required by law: In the event of laws, legal procedures, litigation, or mandatory requests from government authorities, we may disclose your personal information.

 

6. Personal Information Storage Practices 

We store personal information collected and generated within the client in compliance with applicable laws and regulations. As a general practice, we do not transfer your personal information overseas unless it is required by regulations or we have obtained your explicit consent. In the event that we need to transfer personal information overseas, we will adhere to relevant national regulations and seek your consent.

The duration for which we store your personal information is limited to the period necessary to provide Palexy's products and services. We strictly comply with the relevant requirements of laws, regulations, and regulatory policies regarding the minimum retention period for personal information.

 

7. Personal Information Protection Measures:

We have implemented industry-standard security measures to safeguard the personal information you provide and prevent unauthorized access, disclosure, use, modification, damage, or loss of data. To ensure the security of your information, we employ a range of security technologies and supporting management systems to minimize the risks of your information being leaked, damaged, misused, accessed without authorization, disclosed without authorization, or altered without authorization. For example, we utilize network security layer software (SSL) for encrypted transmission and storage of information, as well as authentication services and firewalls provided by Palexy to isolate unauthorized and malicious access. We have also established a unified role and permission control system to strictly limit access to our data center. When transmitting and storing personal information, we employ security measures such as encryption, permission control, de-identification, and anonymization.

 

We have obtained ISO/IEC 27001:2013 certificate audited and issued by Bureau Veritas Certification Holding SAS - UK Branch.

 

Our data security capabilities include a dedicated department responsible for personal information protection, conducting security impact assessments for personal information collection, use, provision, and entrusted processing. We have also established relevant internal control systems, which include but are not limited to developing personal information security incident emergency plans, regularly organizing emergency drills, managing and controlling the permissions and behavior of employees who have access to personal information, providing training on relevant laws, regulations, and information security protection, and organizing all staff to participate in security exams.

 

In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with legal requirements, including the basic situation and potential impact of the incident, the measures we have taken or will take, suggestions for you to take self-protection measures and reduce risks, and available remedies. We will inform you of the relevant situation through email, mail, telephone, push notification, etc. When it is difficult to notify each individual information subject, we will release a public announcement in a reasonable and effective manner.

 

Although the internet environment is not 100% secure, we will do our utmost to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are compromised, resulting in unauthorized access, disclosure, tampering, or destruction of information and damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities. At the same time, we will proactively report to regulatory authorities on the handling of personal information security incidents as required.

 

Please be sure to keep your service login name and other identity elements safe. When you use our services, we will identify your identity through your login name and other identity elements. Once you disclose this information, you may suffer losses and may be adversely affected. If you find that your login name and/or other identity elements may have been or have been leaked, please contact us immediately so that we can take appropriate measures to avoid or reduce related losses.

 

8. Your Rights Regarding Personal Information Management

In accordance with relevant laws, regulations, and standards, we guarantee that you have the following rights concerning your personal information:

8. 1. Accessing or Correcting Personal Information

You have the right to access your personal information, subject to exceptions specified by laws and regulations. To exercise your data access rights, you can log in to the platform. If you are unable to access and correct your personal information, you can contact us at any time through the feedback methods provided in this policy, and we will assist you.

8. 2. Deleting Personal Information

You can request that we delete your personal information in the following circumstances:

   a) If our processing of personal information violates laws and regulations;

   b) If we collect and use your personal information without your consent;

   c) If our processing of personal information violates our agreement with you;

   d) If you have canceled your account;

   e) If we terminate services and operations.

8. 3. Modifying the Scope of Authorized Consent

Each business function requires some basic personal information to be completed. For additional collected and used personal information, you can give or revoke your consent at any time. When you revoke your consent, we will no longer process the corresponding personal information. However, your decision to revoke consent will not affect the processing of personal information that has been carried out based on your authorization prior to the revocation.

8. 4. Canceling Your Account

You can cancel your previously registered account at any time. After canceling your account, we will stop providing products or services to you and delete your personal information in accordance with your request, except as otherwise provided by laws and regulations. If you are unable to cancel your account through the client, you can contact us at any time through the feedback methods provided in this policy.

 

Please note that we may not be able to respond to your request in the following circumstances:

   a) If it is related to personal information processing that the data processor is obligated to perform in accordance with laws and regulations;

   b) If it is directly related to national security or national defense security;

   c) If it is directly related to public safety, public health, or major public interests;

   d) If it is directly related to criminal investigation, prosecution, trial, and execution of judgments;

   e) If the data processor has sufficient evidence to show that the personal information subject has subjective malice or abuses their rights;

   f) If it is difficult to obtain personal consent to protect the life, property, and other major legitimate rights and interests of the personal information subject or other individuals;

   g) If responding to the personal information subject's request will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations.

 

9. Our Approach to Children's Personal Information

Our products and services are primarily designed for adults and enterprise clients. Given the current limitations in our technology and business model, if we unintentionally collect a child's personal information without the consent of their parent or guardian, please notify us immediately so that we can delete the information. In situations where we collect a child's personal information with parental consent, we will only use or disclose this information under the following circumstances:

- When it is permitted by law;

- When we have the explicit consent of the child's parent or guardian;

- When it is necessary to protect the child's well-being.

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10. Policy Updates

We may revise or update this policy and other product or service privacy policies as needed. Rest assured that we will not reduce any of your current rights without your explicit consent. Any changes made to this policy will be published on this page. In the case of significant changes, we will provide more prominent notice, which may include email notifications for certain services, to inform you of the specific changes made.

 

11. Contact Information

If you have any questions, opinions, suggestions, complaints, or reports concerning this privacy policy, please don't hesitate to contact us at info@palexy.com We will promptly review your concerns and provide a response within 15 working days of receiving your request. Our company has designated personnel responsible for protecting personal information, and you can reach out to us via email or by mail at:

 

11 Keng Cheow Street #04-10, Singapore, 059608